Say what, Aviva?

I’ve recently received a letter from Aviva about an endowment policy which is due to mature at the end of this month. It’s performed appallingly over the 20 years that I’ve held it and because of their seeming inability to acknowledge this honestly and openly,  I won’t ever buy another product from them again if I can possibly avoid doing so.

However, this phrase from their letter did make me smile:

Please note if you receive a letter confirming that we have not heard from you – please ignore this letter as we have received your completed requirements.

Say what, Aviva?

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