What to do if you get a scam internet service provider call
Over the last few days I’ve received a number of calls from scammers posing as my internet service provider (ISP). Which? has also noted an uptick in activity from these parasites.
Don’t fall for it. They’re after your money and personal data. pic.twitter.com/c7Zxc3EcSM
— Which? (@WhichUK) August 13, 2018
If you do answer a call from them, the best advice is to hang up and block the number they called from. Whatever you do don’t be fooled into providing them with your account details or installing and running any software on your computer. The one call I did answer rather than letting go through to voicemail was amateur in the extreme, but may have easily fooled a vulnerable person.
- 0151 327 3276 and 0151 329 0986
This appears to be an Indian outfit routing calls via a Liverpool number. Their gambit was to suggest that Nigerian scammers had compromised my router. Because my router has no keyboard(!), they needed remote access to my computer to change its address.
Even if the claim was credible, changing the (external) address on a router is usually as simple as restarting it. This is because UK retail ISPs dynamically allocate your address and in some cases, the same one is shared by multiple consumers. I managed to waste 10 minutes of their time by feigning incompetence. They eventually got bored with me and hung up.
- 020 9637 1427
This is an automated message, claiming that your router has been compromised and threatening disconnection within 12 hours if you don’t press 1 to speak to a technician. Don’t press 1 – hang up!
- +33 883 571 187, +33 983 215 066, +33 998 826 457, +33 239 932 929, +33 537 542 458, +33 307 433 634, +33 248 324 733 and +33 913 120 655
All of these (French) numbers rang within a few hours of each other. The chances are the number is being spoofed and all the calls originate in the same scammers operation.
- Your ISP will never call you from an “unknown” number.
- Your ISP will never call and randomly ask for your personal information, such as your account number, bank details, date of birth etc.
- If you’re unsure if a call is genuine, hang up and contact your ISP on their official number.
- If you’ve been scammed or an attempt has been made, contact Action Fraud online or on 0300 123 2040.