NS&I – redefining customer service, but not in a good way

Those of you that don’t like my rants, stop reading now.

OK, you’ve got this far. I want to tell you about my recent experiences with attempting to buy premium bonds from NS&I. And before you all tell me it’s not a good investment, yes, I know that, but it’s a better investment than the lottery. And I bet most of you play that (I don’t). I’m also hopeful that my experience might serve as a warning to others before they manage to walk into the same customer service black hole that I’ve just stumbled into.

Up until 2 or . . . → Read More: NS&I – redefining customer service, but not in a good way

How I learned to stop worrying and embrace the iPad

I’ve been looking for some time at tablet computers and a few weeks ago decided that I was probably going to buy one. I even went as far as having an extended chat with a sales assistant in one of the Apple shops in Derby which at the point that I said I’d like to buy one turned into a rather strange version of the Monty Python Cheese Shop sketch, eventually resulting in a confession that they didn’t actually have any in to sell as such. I spent some time looking at the Samsung Galaxy Tab as well, but as . . . → Read More: How I learned to stop worrying and embrace the iPad

SD226 course website has opened

I had a quick scan through the newly opened SD226 course website this morning. At least I can now print off the study calendar and think about how I need to juggle my time between now and October on SD226 and DD307. On the face of it, the assignment dates don’t appear to clash too badly with one exception. And of course, the exception would be for the assignments due after the weekend of the Goodwood Festival of Speed (for which a ticket to attend it was my big Christmas present). Sigh.

I had a quick look into the course . . . → Read More: SD226 course website has opened

Have French farmers kidnapped the DEFRA website?

I thought that might get your attention! The truth is probably far simpler. Earlier on today, I was searching the DEFRA website for a piece of information I needed and found a small typo in the footer on the (temporary?) ww2.defra.gov.uk domain. One too many s’s in the statement: “Our delivery organisations implements our policies” methinks.

Typo in the DEFRA website footer, 29th September 2010

Being a public spirited sort of a chap, I thought I’d report it to them, but it’s not particularly obvious who to contact. So being nosey, I went over to Netcraft to see what . . . → Read More: Have French farmers kidnapped the DEFRA website?

CITP status is an important recognition of experience and skills

A link to an article with someone saying something about Chartered IT Professional status I agree with!

“You wouldn’t hire an architect to design a new building unless they were chartered and it should be the same with IT systems and architectures”

It’s just a shame that the journalist wot wrote the piece appeared to be unable to use a spell checker …

Vote for me – with a stubby pencil, please

For those of you that don’t like my occasional rants, stop reading now. You’ll not like this post at all.

Normally my copy of the BCS iTNOW magazine – the magazine for the IT professional – goes straight into the recycling bin. It’s about as poor an example of a professional magazine as you can get – particularly if you compare it to the wonderful publication that the British Psychological Society provides for its members.

Anyway, I had cause to read the current edition that arrived yesterday, as some weeks ago I’d been contacted by the BCS (as one of . . . → Read More: Vote for me – with a stubby pencil, please

DD303 – Week 8: Context is everything

One of the stories I like to tell about working in the software industry is from the dot-com bubble. At the time, I was working for a company selling web content management software.

On one occasion, we had a day-long meeting with a dozen or so business people from a potential client. The salesperson and I started at around 10am, kicking off with a demonstration of the software to show how you could publish news articles and other content to your website and how you put that content through an approval process before it went live. All without having to . . . → Read More: DD303 – Week 8: Context is everything

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