By tim, on January 23rd, 2010 at 1:26 pm A couple of people have asked me recently if I ever had a proper response to the comment card I completed while waiting for a flight at East Midlands Airport on December 4th last year. Apart from their holding repsonse received on 17th December, the answer is no, I haven’t heard anything from them so far.
So, on the basis that if they can’t be bothered to respond I won’t bother to use them again, my next flight in early February will be from Birmingham International instead.
If EMA ignore customers who take time to give them their honest feedback, . . . → Read More: East Midlands Airport – do they care?
By tim, on December 19th, 2009 at 6:45 pm While I was suffering from man-flu, this letter arrived from the “Customer Experience Team” of East Midlands Airport. Dated 9th December, it arrived on the 17th.
It’s just a holding response that thanks me twice in four sentences (cunningly disguised as three paragraphs) for writing to them. Apparently the manager of car parking and retail will reply to my points, recalled here, soon.
By tim, on December 8th, 2009 at 8:02 pm Earlier on in the year, I had to travel from East Midlands Airport on business. It wasn’t the greatest experience and I recorded my observations on that journey here. Reading back through that post, I’m amazed I decided to fly from there again, but last Friday I did as I needed to get to Edinburgh. On reflection, the train would have been a better choice for the trip, but it would have meant an overnight stay. I’m not sure why I decided that was a bad thing, given that Edinburgh is truly lovely at this time of year. In fact, . . . → Read More: East Midlands Airport – revisited
By tim, on May 29th, 2009 at 5:55 am I used to love flying from East Midlands Airport around 10 or so years ago. I’m here this morning, but the experience is rather like being in the waiting room for hell these days. Apart from the fact that it’s noisy and crowded, even at 5.45 am (which I can just about cope with), Manchester Airports Group who own it these days have simply turned it into one big method of extracting money from the passengers.
I’ve paid the best part of £20, pre-booked, for around 14 hours in the long stay car park (a decade ago it was around . . . → Read More: East Midlands Airport
By tim, on February 5th, 2009 at 11:33 pm I’ve had an enjoyable couple of days in Madrid with work and hopefully, a productive one too. My flight back is at 0630, which means I need to leave the hotel in Tres Cantos at about 0430 to be sure of catching it. Guess what – I can’t get to sleep! Too worried about missing it I think.
Update: 6 February, 4.10pm
I didn’t miss the flight – but it didn’t land at Stansted! We were on final approach with about 5 minutes to go before landing and the runway was shut due to snow and ice. It’s been a . . . → Read More: Sleepless in Madrid
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